Trouble shooting Preferences

Answer the following trouble shooting issues:

1. A customer states that he is having issues using iDisk. In order to check his system for iDisk settings, what System Preference would you use?


2. A customer complains that she is unable to sync iCal calenders between a system running Leopard and one running Mac OS X 10.3 Panther. What do you tell her?


3. A customer with a Power Mac G5 (Early 2005) system states that he cannot locate the Bluetooth System Preference in Leopard. Why is he not able to see it?


4. A customer left a MacBook Pro running over the weekend plugged in and set to Never for Screen Saver and Sleep. The result is that he now has a burned-in image on his computer's LCD. How can he fix this?


5. Name three troubleshooting uses for the Displays System Preference.


6. Which System Preference accesses Keyboard Viewer?


7. Which section of the Keyboard and Mouse System Preference allows you to see battery levels for wireless keyboards and mice?


8. When should you consider allowing a short delay before playback for downloads of streaming media?


9. Can you restore a part of the data encrypted in FileVault using Time Machine?


10. If you never log out of a system and use FileVault, what portion of your data is backed up in Time Machine?


11. A customer states that one of the speakers in her MacBook Pro is not working. What is one quick check to see if it is a software issue?


12. A customer states that her MacBook is taken a long time to awaken from sleep. What should you check first?

Trouble Shooting Issues for Additional Tips.

Trouble Shooting Issues and Questions
1. They cannot run a Boot camp in a iBook G4. What will you tell the customer to resolve the issue?

2. After a customer install a Boot Camp, he complained that she can not eject the disk inside. How would you resolve the issue?

3. The customer tried installing Windows Vista on the Boot Camp. But after several attempts no success to install the Operating System. How would you resolve the issue?

4. A customer complained about his printer cannot print using a MacBook computer. What will you tell the customer to solve the issue?

5. Another customer came in a complained that the Mac computer couldn’t connect wirelessly to the internet at home. He claimed that he bought a brand new router. What would you tell the customer to resolve the issue?

6. A customer brought a Mac computer because he complained that somebody else is controlling his mouse and pointer. What will you do to resolve the problem?

7. A brand new MacBook was brought to your attention because the customer couldn’t use it to print to his old printer. What will you tell the customer to solve this problem?

8. A web designer brought his MacBook computer because he claimed that he cannot upload his files for the webpage he is designing. He said that it display read-only files. How would resolve the issue?

9. What are the tree requirements to see another “Back to Mac” computer to appear in the “Shared” list in a Finder window sidebar?

10. A customer brought a MacBook. Complains that whenever he tried to repetitively zoom an image in a document but the computer hangs. How would you explain a solution to the customer?

Class Work for December 8, 2009

Task of the Day: Dec. 8, 2009

1. Read the Apple Training Material: Additional Troubleshooting Tips

2. List down the various trouble shooting issues for each features listed in the chart.

3. Identify the suggested solutions.

4. Make sure you will write down where got the information reference.

5. Submit the work to the teacher.

Finding the Mail Network Doctor

Task of the Day: December 7, 2009

1. Check out a Mac computer.

2. Find out where to find the Mail Network Doctor. Open the Mail Network Doctor.

3. Write down the features found in the Mail Network Doctor.

4. Write down possible use of Mail Network Doctor for trouble shooting.

5. Send an email of your findings to the class email: appleOSX09.iths@gmail.com

Finding the PING for the devices

Task of the Day: December 2, 2009

1. Secure a Mac computer.

2. Set up Network Utility.

3. Click the Ping tab:

a. Enter the network router

b. Get the ping packet of two other desktop computers in the room

c. Acquire the ping packet of the room printer

d. Get the Ping of at least three Internet browser.

4. Write all details you were able to acquire from the Ping packet exercise.

5. Email it to the class: tc1.iths@gmail.com

Networking Connectivity Issues and Trouble shooting Techniques

Answer the following questions

What is the default network location?

When do we use network locations in trouble shooting networks?

When is the default network location called “Automatic” not suitable to use?

What are the three general areas in network issues?

What are three main tools for diagnosing network issues?

What are the different meanings and colors of a network status indicator?

What details you can find in the Network Interface Information?

When do we use Packet Inter-Network Grouper “ping”? How do we use it?

What are the different information we can verify in the Network Utility?

What are common connection methods? Explain each.

What are found in a complete network configuration? List them down.

What causes invalid configurations? How do we resolve them?

What is the purpose of firewall in networking security? How does it function?

List down the valid URL prefixes.