Answer the following trouble shooting issues:
1. A customer states that he is having issues using iDisk. In order to check his system for iDisk settings, what System Preference would you use?
2. A customer complains that she is unable to sync iCal calenders between a system running Leopard and one running Mac OS X 10.3 Panther. What do you tell her?
3. A customer with a Power Mac G5 (Early 2005) system states that he cannot locate the Bluetooth System Preference in Leopard. Why is he not able to see it?
4. A customer left a MacBook Pro running over the weekend plugged in and set to Never for Screen Saver and Sleep. The result is that he now has a burned-in image on his computer's LCD. How can he fix this?
5. Name three troubleshooting uses for the Displays System Preference.
6. Which System Preference accesses Keyboard Viewer?
7. Which section of the Keyboard and Mouse System Preference allows you to see battery levels for wireless keyboards and mice?
8. When should you consider allowing a short delay before playback for downloads of streaming media?
9. Can you restore a part of the data encrypted in FileVault using Time Machine?
10. If you never log out of a system and use FileVault, what portion of your data is backed up in Time Machine?
11. A customer states that one of the speakers in her MacBook Pro is not working. What is one quick check to see if it is a software issue?
12. A customer states that her MacBook is taken a long time to awaken from sleep. What should you check first?
No comments:
Post a Comment